TechJournal, February 2021

What's New

I was talking a business owner recently and they had had a breach and were dealing with the fall out. The owner kept circling back to the question “What can I put in place to secure my company?”

He’s not alone I hear this a lot, the answer is you cannot simply buy a product that will secure you.

Security is an ongoing process, if anyone tells you otherwise run from them!

It’s a complex process but we have broken it down and honed it over last 20 years to where we can repeat it easily.

February 2021

This monthly publication provided courtesy of Nadeem Azhar, Owner of PC.Solutions.Net

Our Mission: To build a community of successful-minded entrepreneurs that inspires excellence, encourages collaboration and expands the capacity of all members to achieve great things.

 

 

How To Enable Remote Work Without Exposing Your Entire Business To Cybercriminals

A record number of businesses said goodbye to the traditional in-office work model in 2020. They embraced the remote work model as they adapted to the new COVID-19 reality. It was a huge shift that came with many challenges, and some of those challenges are still felt today.

One of those challenges was – and is – cyber security. Businesses wanted to get their remote workforce up and running, but there were a lot of questions about how they would keep their newly remote employees secure.

So, how can you enable remote work while keeping your business and your employees secure? How do you keep cybercriminals out? The answer is multifaceted. There is no one-size-fits-all approach to cyber security — that would make things much easier! But there are several steps you can take to help your remote team stay productive while keeping the cybercriminals out. Here are

 

three things you need to do:

1. Skip the public WiFi. This is Cyber Security 101. Never use unsecured, public WiFi, especially when working. For remote employees who have the option to work from anywhere, using public WiFi is tempting. It’s just so easy to access, but it comes with huge risks, including the potential to expose your device to intruders.

Thankfully, there are plenty of options to help keep employees connected without having to worry about snoops. The most popular is the VPN, or virtual private network. VPNs allow remote workers to securely access the Internet, even through public WiFi. VPNs are ideal for remote workers who need to routinely access your network.

Another option is the personal hotspot. This is a portable WiFi access point, usually

paired with data service through a telecom like Verizon, AT&T or T-Mobile. It gives remote workers flexibility to work anywhere they can get high-speed data service. Because the remote worker is the only person on the hotspot (and should be the only person), there is less worry about hackers snooping for your data.

2. Have a strong device policy. When it comes to cost-cutting, it can be appealing to let employees use their own devices while working remotely. Avoid this, if possible. The bring-your-own-device (BYOD) approach has its benefits, including keeping costs down, but the security costs could be massive, especially if an employee gets hacked or misplaces crucial data. In short, BYOD can get complicated fast, especially for businesses unfamiliar with the BYOD approach.

That said, many businesses work with an IT services company or managed services provider to create a list of approved devices (PCs, laptops, tablets, smartphones, etc.) that employees can use. Then those devices are loaded up with malware protection, a VPN, and other security solutions. So, while employees may be using a variety of devices, they all have the same security and other necessary software in order to perform their duties.

The best device policy, however, is to provide employees with

“There is no one-size-fits-all approach to cyber security — that would make things much easier!”

work devices. This ensures that everyone is using the same hardware and software, and this makes it much easier to keep everyone up-to-date and secure. It takes a little more effort logistically, and it has a higher up-front cost, but when it comes to keeping your business secure, it’s worth it.

3. Don’t forget about physical security. While a lot of businesses are focusing on digital security right now, they’re not putting a similar focus on physical security. They may have a team of people working remotely spread across different neighborhoods, towns, states or countries. This mobility comes with the risk of device theft or loss.

If employees will be carrying their work devices with them for any reason, those devices should be kept nearby at all times. That means never leaving work devices in vehicles or unattended at a café or airport (or any location). Never leave a device where it has the potential
to be taken.

It’s also important to remind employees to not only keep their doors locked but also keep work devices out of sight. You wouldn’t want to set up a home office in a room facing the street outside while leaving the windows open and the door unlocked, because you never know who may walk or drive by. Just as cybercriminals are always looking for ways to break into your network, criminals are looking for opportunities to walk away with high-value items.

The way we work is changing, so we must be prepared for whatever happens next. Implementing these three steps will give you a starting point, but they aren’t the end point. Work with an experienced MSP to get the most out of your remote work approach. Many businesses will not be returning to the traditional in-office model, so the more steps we take to secure our businesses and our remote teams, the better off we’ll all be.

 

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Client Spotlight

Select Insurance Markets, provider of quality insurance markets to agents in Texas made the decision to move infrastructure to the cloud about five years ago.

In SIM’s case, the driver wasn’t so much as to reduce cost but to make the enterprise more nimble, by being able to update and deploy apps easily and instantly to all users, guarantee uptime to end users and provide users ability to work from anywhere.

SIM has gone from private cloud to public cloud and has enjoyed additional benefits with every iteration of the transition.

IT Costs have been reduced, data breaches are a thing of the past and since users can now work from anywhere, anytime, we actually see users working late into the night which would not be practical if the users had to come into the office.

This has not only allowed the company to grow but also to increase profitability and branch into more markets than it would have been possible with a traditional infrastructure.

 

Communication In Times Of Fatigue

In light of all the Zoom and videoconferencing meetings, communication is changing both internally and externally.

Some companies think working remotely is the best thing they’ve ever done, while others say it’s awful because they thrive on personal, face-to-face relationships.

Oftentimes, dominant personalities can overrun the room in person, but on a video call, the indirectness of virtual communication can help more soft-spoken team members feel comfortable speaking up.

When companies are together in person, they grab a coffee and a meeting breaks out, but when you have that on video it’s awkward. There has to be more structure to the meetings because people don’t want to spend an excessive amount of time like they would in person. They want to make it as short and efficient as possible.

Where people could get better is in their external messages on video chats. When you speak to your team, use a different tone. Simple things like charisma, lighting and talking to your audience – the things people master for TV and film – take a lot more effort than chatting with your team in person. Not having this skill is hurting some on the marketing side.

In planning for 2021, companies are
running into big issues and plans may need to change.

It’s time for the annual reset and the One-Page Strategic Plan (OPSP) – the gift that gives back for the next four quarters. We set our annual key initiatives – six to eight things over the next 12 months to move the business forward – but what often gets left behind is time to reset ourselves.