Many of you have met or talked to Chris at PCSN. He went through a lot with a new baby and then his wife being diagnosed with cancer and ultimately the cancer taking her away.
With all that he has gone through, Chris has decided to spend time with his family and focus on them.
We’ve been through a lot together with Chris and wish him best of luck with his kids and future endeavors.
This monthly publication provided courtesy of Nadeem Azhar, Owner of PC.Solutions.Net
Our Mission: To build a community of successful-minded entrepreneurs that inspires excellence, encourages collaboration and expands the capacity of all members to achieve great things.
Finally Shed The Old This Year – It’s Costing You Much More Than You Think
When was the last time you updated your technology? Between your hardware and software, if you are still doing business on older technology, you could be putting yourself at risk, and it could end up costing you big. As we begin a new year, it’s time to take a close look at the tech you rely on every day.
While many small businesses tend to put off major technology purchases due to the upfront costs, by doing so, you may be opening yourself up to major costs down the road. These are hidden costs that businesses don’t always consider when they decide to “hold off” on investing in new equipment or the latest software.
Here are five ways outdated technology can take a toll on your business:
1. It leads to a loss in productivity. Old
technology has a habit of getting slow. This means your team has to waste time waiting for their PCs to turn on and their apps to load. Even well-maintained equipment is going to wear out over time. This problem is only compounded when your team has to use software that no longer works as it once did. Eventually, programs that once worked well together start to experience hiccups, and you risk losing data.
2. It leads to a loss of customers. Your customers want to know your data (which may also be their data) is secure. If you’re using outdated tech, there’s a good chance that data IS NOT secure. One Microsoft survey revealed that 91% of consumers would end their relationship with a business that was relying on outdated technology.
3. It leads to a loss of employees. If
employees have to deal with slow hardware and poorly-integrated software every day, they’re going to get frustrated. They’re going to get even more frustrated if nothing is done about it. The end result is high employee turnover. This alone can be a huge cost for a small business to absorb.
4. It leads to a loss of support. Over time, developers stop supporting their older products so they can focus on their new products. This also means they’re devoting more attention to the customers who are using the newer versions. This can leave you in the dark if you run into a problem that you need help with. You may have to call in a third-party specialist to answer your question and fix your problem, and they will charge you accordingly.
5. It leads to a loss of security. A loss in support also means you aren’t going to see security patches for your aging hardware or software. This makes you highly vulnerable to all kinds of cyberthreats, including data breaches, malware infections, and all kinds of other cyber-attacks. Hackers want to break into your network, and if you’re using outdated tech, you make their job much easier.
When you factor in the costs associated with these losses, it
“One Microsoft survey revealed that 91% of consumers would end their relationship with a business that was relying on outdated technology. ”
can be staggering! It’s enough to put some companies out of business (and it has). After a year that has left many businesses more vulnerable than before, you should be taking steps to avoid these kinds of losses.
Here’s what you can do: as we head into a new year, take stock of your technology. It’s unlikely you have to replace everything, but look at where you are most vulnerable. What issues are your employees experiencing? What hardware or software is no longer supported? Where are the gaps in your IT security?
The great news is that you don’t have to answer these questions on your own. Even better, you don’t have to drop a pretty penny to make it happen! You can work with a managed service provider (MSP) or a dedicated IT services firm that can help bring your business back up to speed. They can even help you mitigate some of the cost that comes with upgrading your technology. In the end, you, your employees, and your customers GAIN complete confidence in your business as you head into 2021!
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The Secret Sauce
If you’ve been watching some of my videos, then you probably already know we have an exclusive way of delivering our process and service which we have honed over the last two decades to flip the spiral of escalating support tickets and cost so the process works to reduce support tickets over time.
We track specific metrics and our process is designed to move specific dials in certain direction. Gone are the days of where IT companies just take support calls and work on resolving individual tickets, the name of the game in this day and age is to figure out why the ticket was created in the first place, and streamline the process to prevent things from happening where a support ticket needs to be created by a user.
We still have quite a few customers on the break/fix model but I foresee things changing in the near future as more and more clients are seeing the value of being more proactive. Doing the same things you’ve always done expecting different results is not going to cut it . We have to change our methods to have different results and with our Technology Success process, PCSN has finally arrived!
Stop Recurring Problems
Some of the biggest challenges with companies today are “RECURRING PROBLEMS.” I’m talking about situations, hassles and mistakes that happen over and over again and never get resolved. These occurrences are worse when they happen to customers because if they happen too often, customers will quit doing business with you. Consider what RECURRING PROBLEMS do to employees – frustration sets in, morale plummets and so do productivity and profits.
I heard it once stated that recurring problems eat up more than 40% of the average productivity of a company. That may seem a bit high to you, but consider the fact that rarely is a problem just one person’s problem. The employee who discovers the problem will most likely get others involved in dealing with it. What they were originally doing will come to a halt, causing that productivity to be lost while a remedy is figured out.
To make this an even bigger problem, according to estimates based on a recent University of California Irvine study, refocusing your efforts after just one interruption can take up to 23 minutes. So, every time you come up with a quick fix, you are adding an additional 23 minutes of lost productivity with every occurrence.
Time, which is money, is a precious commodity that we can’t afford to waste. It is imperative to gather data on problems that are RECURRING and hassling employees and customers so you can address them. You want a process to be hassle-free, so get your employees involved in identifying recurring problems. Your
employees are closest to the problem and can give you valuable insight into what is really going on. In turn, this will reduce costs, increase profits, and improve efficiency across the board.
The Ritz Carlton Hotels requires employees to log all incidences of customer or employee problems or concerns and turn them in daily. This information helps them make improvements that will save them time and money, improve working conditions and morale and increase customer satisfaction. A problem identified is a blessing because you can’t fix what you don’t know to be wrong. No company wants frustrated employees or customers, and a 40% loss in productivity is a scary statistic that needs to be addressed.
But understand this: do not start this process if you have no intention of following through on correcting the recurring problems. Be responsive to the issue identified and fix it. Eliminate RECURRING PROBLEMS